ACCESS CUSTOMERS - TICKET INFORMATION

For discounted Disabled/ Accessible tickets, please purchase your tickets online at SEE TICKETS. Please note that if you require a space on our Access Viewing Platform (AVP) or a space within our Access Zone, you MUST book this option when buying your concert tickets. It will not be possible to change normal concert tickets to Access tickets at a later date. All Access tickets are sold on a first-come-first-served basis.

Access Customers must use SEE TICKETS to purchase their tickets.

There are three ticket options for Access Customers:

1. Accessible Viewing Platform (AVP)

This raised platform is designed for wheelchair users and other impairment groups for whom the Ground Level Standing area is not suitable (together with a carer if required). This is only available when pre-booked, subject to availability and only valid with proof of disability (see below). Please note that the AVP has a predefined maximum capacity and therefore tickets are sold on a strictly 'first-come-first-served' basis - when they are sold-out, they are sold-out.

2. Access Zone - Ground Level Viewing Area on grass

This is a standing area on grass (please note that it may be uneven in areas) for access customers who wish to stand for the event, but need a less crowded area and/or the option of sitting for short periods of time. A few plastic 'garden furniture' style seats will be provided for rest periods, but please note that these plastic chairs may not be suitable for all customers. Access Customers are welcome to bring their own camping chairs for this area. Please be aware that there will not be an unrestricted sight line of the stage when seated in this area, as there may be customers in front of the Access Zone who are likely to be standing up. This ticket option is only available when pre-booked, subject to availability and only valid with proof of disability (see below). Please note that the Access Zone has a predefined maximum capacity and therefore tickets are sold on a strictly 'first-come-first-served' basis - when they are sold-out, they are sold-out.

3. Personal Assistant Pass for Any Other Ticket Type

If the accessible areas above are sold out for your chosen show, or if you do not require tickets for either of the accessible viewing areas and wish to book a normal Adult General Admission ticket, you can still apply for a free carer pass at no extra cost. The PA Pass is subject to availability and can only be claimed with proof of disability (see below).

Accessible Toilets

Accessible Toilets are located at the Accessible Entrance and also adjoining the Accessible Viewing Platform (AVP) and Access Zone. There will also be a least two accessible toilets in each of the main toilet blocks in the main arena. These toilets will not require a radar key but are reserved for customers with Access requirements only. An accessible toilet wristband will be required and can be requested at the 'Access Customer Services Check-In' marquee. Additional accessible toilets will also be available on site. For the most up to date information on the location of these toilets and how to access them, please check with the Accessibility Service Team upon arrival.

In addition, 'Vehicles For Change' will be providing one of their specialist Access vehicles for individuals who require either a changing bench and/or hoist or where more space for wheelchair users to access the toilet is needed. The vehicle has either a tail-lift or side-lift with large opening doors which enable the wheelchair user to move straight into the toilet and washroom space. Inside, there is plenty of room for carers or family members who may need to assist or accompany the user. There is a sink at wheelchair height, a toilet with drop down grab rails at either side, a full sized (6 ft) free standing and height adjustable changing bench and an electric ceiling tracked hoist which is compatible with all loop slings. A shower is included with hot and cold running water. They all have heating and consumables such as wipes and disposable gloves and a bin for waste will be provided.

Accessible Parking

Heritage Live offers Access customers an Accessible/ Blue Badge Car Park, which is positioned as near as possible to the Access facilities.

Important notes:

• The Blue Badge Parking ticket is limited to one per paying customer and is subject to availability.
• You can book your vehicle space in the Accessible Car Park online via SEE TICKETS (at the same time as when you buy your concert ticket, at the advance discounted rate of £11), with proof of your accessible needs.
• It will not be possible to turn up on the day and expect to use the Access Car Park, if you have not prebooked it.
  
• The Accessible car park will be clearly signposted as you enter the event site, but please do check its exact location for your specific Heritage Live venue and event. Please ensure you enter the site via the correct vehicle entrance (see the 'Access facilities map' which will be posted on the Event Information of your chosen concert (on this website) as the date of the concert approaches.
• An accessible buggy service (for those requiring it) will operate to transport customers to and from the Access/ Blue Badge car park to the dedicated accessible event entrance. This service will begin when gates to the main arena are opened and will continue at the end of the show until all customers have left. For safety reasons there may be a waiting time of up to 30 minutes at the end of the event for this service while the main egress takes place.

Bars

We have a reduced height counter at the far right hand side of all main bars to enable customers in wheelchairs to be served. For those who have reserved spaces on our AVP, our Access Support Team will be able to assist with drink orders.

Access Customer Service Team

We have dedicated Access Customer Support Team onsite at all our festivals who will be more than willing to assist you with any queries or assistance required.

Proof of Disabilities - supporting documents

The facilities provided with the above ticket types are only available when booked in advance via SEE TICKETS, with valid supporting evidence and subject to availability.

During the Online ticket process, you will need to provide proof of disability at checkout before you can complete your order.

The following are recognised as a valid proof of disability:

Copy of DLA, PIP or Adult Disability Payment letter

Evidence of registered severely sight impaired (blind)

CredAbility Access Card (with + 1 icon)

Copy of Attendance Allowance letter

Recognised Assistance Dog ID card

A current and valid blue badge

Any other relevant documentation*

* Please note: If you are unable to upload appropriate documentation this may result in your order being cancelled. We appreciate your cooperation in ensuring that tickets reach the people that need them. .

Please note that Heritage Live allocates as many tickets as it can for its Accessible Customers, but please note that the AVP and Access Zone are defined spaces and therefore have a set number of tickets available. All tickets are sold on a first-come-first-served basis and when they are sold out, they are sold out.